Refund policy
Thank you for shopping with us. We want you to feel confident when purchasing from our store. This policy applies to customers worldwide and outlines your rights and our responsibilities under international consumer standards.
We offer a 90-day return policy, which means you have 90 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
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In the same condition as received
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Unused and undamaged
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In original packaging
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With proof of purchase
To request a return, please contact us at:
📩 jarallc@jarainnovation.com
Do not send any item back without contacting us first.
We will provide instructions for the return process.
We cannot accept returns for:
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Perishable goods
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Personalized/custom items
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Beauty or personal care items that cannot be resold for hygiene reasons
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Hazardous materials, flammable liquids, or gases
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Gift cards
Sale items may or may not be eligible depending on the promotion. Contact us to confirm eligibility.
Please inspect your order when it arrives.
If your item is:
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Defective
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Damaged
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Incorrect
Contact us immediately so we can evaluate the issue and make it right.
To receive another product, please request a return.
Once the return is approved, you may place a new order for the item you want.
If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without providing a justification.
This legal right does not replace our 90-day return policy; it gives EU customers a minimum mandatory protection.
Items must be:
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Unused
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In original packaging
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Returned with proof of purchase
If your order is shipped to the United Kingdom, you also have a 14-day right of withdrawal under UK consumer law.
As with the EU:
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No reason is required
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Item must be unused and in original condition
This right exists in addition to our 90-day policy.
Once your return is received and inspected, we will notify you of approval or rejection.
If your refund is approved:
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It will be sent to your original payment method
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Processing typically takes 5–10 business days
Please note that your bank or credit card company may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
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Our 90-Day Money-Back Guarantee applies only under the terms of this policy.
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Return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect.
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We recommend using a tracked shipping service for returns.
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Returned items without approval will not be eligible for a refund.