Shipping policy

Thank you for shopping with us. Below you will find our worldwide shipping policy, including processing times, delivery estimates, and important information for international orders.

All orders are processed within 2–3 business days.

This includes:

  • Product verification

  • Quality check

  • Packaging

  • Hand-off to the shipping carrier

Orders are not processed on weekends or holidays.

If we experience unusually high order volume, processing times may be slightly extended. If this occurs, we will notify you by email.

Once your order has been processed, shipping typically takes:

Delivery times may vary slightly depending on:

  • Country of destination

  • Local customs processing

  • Local postal service delays

  • Holiday seasons

We work with reliable international carriers to ensure your order arrives safely and as quickly as possible.

Once your order ships, you will receive an email with:

  • A confirmation of shipment

  • Your tracking number

  • A link to track your package online

Tracking updates may take 24–48 hours to appear.

If you do not receive tracking information within 5 days, please contact us at:
📧 jarallc@jarainnovation.com

We ship to most countries worldwide.

Please note:

  • Customs fees, taxes, or import duties may apply depending on your country’s laws.

  • These charges are the responsibility of the customer.

  • Delays caused by customs are outside our control.

If you are unsure about import rules in your country, we recommend contacting your local customs office.

We do not ship to:

  • Countries under shipping embargoes

  • Regions where carriers are not operating normally

If we are unable to ship to your location, we will notify you immediately and issue a full refund.

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned due to an incorrect address or incomplete delivery information:

  • The customer may be responsible for re-shipping costs

  • Refunds may not be available for lost or undeliverable packages

To correct an address, please contact us within 12 hours of placing your order.

If your package has not arrived within the estimated timeframe:

  1. Check your tracking link

  2. Verify your shipping address

  3. Contact the carrier if available

  4. Email us at jarallc@jarainnovation.com for assistance

We are here to help and will work with you to resolve the issue.

If your package arrives damaged or does not arrive at all:

  • Contact us immediately at jarallc@jarainnovation.com

  • Include your order number and photos (if damaged)

  • We will investigate and work on a resolution (replacement or refund)

  • Processing: 2–3 business days

  • Delivery Worldwide: 8–10 business days

  • Tracking: Provided via email

  • Customs Fees: Customer responsibility

  • Support: 📧 jarallc@jarainnovation.com